Let your customers reach you anytime anywhere. Recallo the mobile contact centre for businesses. This form of recallo doesnt need a complete centre set up as its only requirment is your phoen number making it easy for your lients to reach you anywhere anytime
This is the full version of recallo which has three user modes including: agent, supervisor and admin. For this contact centre the use of external microphones or landlines is greatly implored as it is usually multi agent.
Customers of SMEs, medium & multi-national firms are assigned Direct Inward Dialing numbers. This makes it possible for Clients to call a single known DID which is then routed to a Customer centre powered by the Recallo CC software which has an agent screen that is basically an interactive web page, it allows the agent to interface with the system during a call and do things such as add or modify the information about a customer
The agent screen is available in English language.Recallo agent page is a workstation where agents track incoming calls, connect to queues, disconnect for a break, and enter any information about calls using CRM (Customer Relationship Management).
RECALLO has a wide range of statistics which can be used in checking and assuring the quality if the agents and the products itself.
RECALLO is affordable and there is always a package to suit the needs of your firm.
RECALLO is API driven and cloud based which reduces the downtown of the solution.
The Call back feature can be used to manage the call to contact centres of banks by placing a call through to Customers at the working periods after they have call during the non-work hours for Call centre Representatives to respond to them..
Customers can call to book flights and call for flight cancellations as quick as needed. Distortions in flight and schedules is broadcasted in real time to all concerned by the use of Recallo's RIDS( Rapid Information Dissemination System) which is a multi-channel system..
Calls are first attended to by using the MDAs IVRs (Interactive Voice Response) and then routed to the contact centres. To attend to specific issues or to speak with Personnels for specific reasons, calls are routed to Front desk Officers who in turn route the calls to the extension of the Personnels..
Kindly call the phone number above to contact a CODEC representative for any inquires.